Privacy Notice for Emotion360.AI

1. Data Collection

We collect the following types of data to provide and improve Emotion360.AI’s features, including:

• Personal Data: Name, email, phone number (if you register).
• Usage Data: Voice, emotion information, behavior to support features like "Fraud Detection," "Love Detector," "Call Center," and "Data Analysis."
• Public Data: On the non-login interface, we only collect non-identifiable personal data (cookies, browsing behavior) to enhance user experience.

Data is only collected with your consent (via the interface or registration) or when you use advanced features requiring login.

2. Purpose of Use

• Analysis and Improvement: Data is used to analyze emotions, detect fraud, support communication, and personalize experiences on features like "Love Detector," "Call Center," and "Personal Coaching."
• Product Enhancement: Data helps us optimize AI algorithms, improving accuracy (e.g., increasing "Fraud Detection" accuracy to 95%).
• Marketing (if applicable): With your consent, we may use data to send information about new service plans or offers, but you can opt out at any time.

We do not use data for purposes unrelated to the Service without your consent.

3. Data Security

• Encryption and Storage: Your data is encrypted with 256-bit encryption, stored on secure servers in internationally certified data centers (ISO 27001, SOC 2 compliant). We use protections like firewalls, two-factor authentication (2FA), and 24/7 access monitoring.
• Legal Compliance: We comply with international privacy standards, including:
  • GDPR (Europe): Protecting personal data of EU users with principles like transparency, purpose limitation, and user rights.
  • CCPA (California, USA): Ensuring California consumers have rights to know, delete, and opt out of data sales.
  • Vietnam’s Cybersecurity Law: Complying with data storage and security requirements in Vietnam (if applicable).
• Retention Period: We retain data only as long as necessary to provide the service or as required by law, then delete or anonymize it.

4. Your Rights

Under GDPR, CCPA, and equivalent laws, you have the following rights:

• Right to Access: Request to view personal data we collect about you.
• Right to Rectify: Request to update or correct inaccurate data.
• Right to Erasure (Right to be Forgotten): Request to delete your data from our systems, unless required by law to retain it.
• Right to Restrict Processing: Request to pause data processing in case of disputes or verification needs.
• Right to Object: Refuse data processing for marketing or unnecessary analysis.
• Right to Data Portability: Request to transfer your data to another platform in a readable format.
• Right to Opt-Out of Data Sales (CCPA): California users can opt out with "Do Not Sell My Personal Information."

To exercise these rights, please email: contact@emotion360.ai. We will respond within 30 days as required by law.

5. Cookies and Tracking

• We use cookies, web beacons, and analytics tools (e.g., Google Analytics) to enhance user experience, track non-identifiable behavior, and optimize the interface on both public and login interfaces.
• You can manage or disable cookies in your browser settings, but this may affect some features of the Service (e.g., personalized feature suggestions).
• We do not use cookies to collect sensitive data (e.g., voice, emotions) without your explicit consent.

6. Data Sharing

Data is only shared with:

• Service Providers: Partners like hosting providers (AWS, Google Cloud), analytics, or security vendors, under strict Data Processing Agreements (DPAs).
• Law Enforcement: As required by lawful requests from authorities in Vietnam, EU, US, or other countries.
• Business Partners: Only with your explicit consent (e.g., integrating with third parties to enhance features like "Call Center").

We do not sell, rent, or trade your data for commercial purposes. In case of a data breach, we will notify you via email (contact@emotion360.ai) within 72 hours and report to authorities if required.

7. International Data Transfers

Your data may be transferred between countries to provide the service (e.g., from Vietnam to data centers in the EU, US, or Singapore). We ensure data protection under international standards, including:

• Standard Contractual Clauses (SCCs): Per GDPR for data transfers from the EU to non-EU countries.
• Privacy Shield (if applicable): Complying with U.S.-EU data protection requirements (using SCCs if Privacy Shield is no longer valid).

We do not transfer data to countries without adequate international security standards.

8. Minors

Emotion360.AI is not intended for minors under 16 years old. If you are under 16, you must have parental or guardian consent to use the Service. We will delete data of minors if we detect a violation and notify parents via email (contact@emotion360.ai).

9. Right to Complain

If you believe your data rights have been violated, you may complain to:

• Local Data Protection Authorities: For example, the Irish Data Protection Commission (DPC) for EU users, or the Ministry of Information and Communications of Vietnam for users in Vietnam.
• Us: Submit your complaint via email: contact@emotion360.ai. We commit to responding and resolving within 30 days.

10. Changes to Policy

We may update this Privacy Notice at any time to comply with laws, enhance security, or reflect changes in the Service. Updates will be posted on the platform, notified via email (if you are registered), and you should check periodically. Continued use of the Service after changes indicates your acceptance of the new policy.

11. Contact

For questions, complaints, or support regarding privacy or data rights, please contact us at:

Email: contact@emotion360.ai

We commit to responding within 30 days.